FloresHR | Your Partner in Compliance, Benefits, and Service

Last Updated: 05/23/2025

1. Acceptance of Terms

By accessing or using Flores & Associates, Flores247, FloresHR or any of its subsidiaries (collectively, “FloresHR”) websites, mobile applications, or services (collectively, the “Service”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, you are expressly prohibited from using our Service and must discontinue use immediately.

These Terms constitute the entire agreement between you and FloresHR regarding the Service.

 FloresHR reserves the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.

2. Description of Service and Geographic Restrictions

FloresHR provides platforms accessible via web and mobile applications that enables users to manage and facilitate employer and employment-related benefits. Our Service may process personal data and facilitate financial transactions.

This Service is intended for users located within the United States and its territories. The Service may be unavailable, restricted, or blocked from locations outside the United States.

3. User Accounts and Registration

Account Creation

You must provide accurate and complete information when creating an account

You are responsible for maintaining the confidentiality of your account credentials

You must be at least 18 years old to use this Service

You must provide a valid US postal address, email and phone number. If you are opening an HSA account, a physical address (non PO Box) is required.

We may verify your location and identity as part of account creation or ongoing compliance

Account Security

You are responsible for all activities that occur under your account

You must notify us immediately of any unauthorized use of your account or suspected security breach

You must use strong passwords and use two-factor authentication when available

We are not liable for any loss or damage from your failure to protect your account

You must keep your contact information current

4. User Conduct and Content

Acceptable Use

You agree NOT to use the Service to:

Violate any applicable laws or regulations

Infringe on intellectual property rights

Transmit harmful, offensive, or inappropriate content

Engage in harassment, bullying, or threatening behavior

Distribute spam, malware, or other malicious content

Damage, disable, overburden, or impair systems

Attempt to gain unauthorized access to our systems

Use automated tools to access the Service without permission

Access the Service from outside the United States or its territories

Use VPNs, proxy servers, or other methods to circumvent geographic restrictions

Misrepresent your location or provide false geographic information

User-Generated Content and Data

You grant us a limited, non-exclusive license to process, store, and transmit your data solely to provide the Service

You represent that you have the right to upload all data and content you submit

We implement appropriate industry standard security measures but cannot guarantee absolute security of user data

You agree not to upload any data that contains viruses, malware, or violates third-party rights

We reserve the right to remove any content that violates these Terms or applicable law

Links to Third Party Sites

The Service may contain links to other Web Sites (“Linked Sites”). The Linked Sites are not under the control of FloresHR and FloresHR is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. FloresHR is not responsible for webcasting or any other form of transmission received from any Linked Site. FloresHR is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by FloresHR of the site or any association with its operators.

Use of Communication Services

The Service may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:

Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.

Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.

Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.

Upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer.

Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.

Conduct or forward surveys, contests, pyramid schemes or chain letters.

Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.

Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.

Restrict or inhibit any other user from using and enjoying the Communication Services.

Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.

Harvest or otherwise collect information about others, including e-mail addresses, without their consent.

Violate any applicable laws or regulations.

FloresHR has no obligation to monitor the Communication Services. However, FloresHR reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. FloresHR reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

FloresHR reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in FloresHR’s sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. FloresHR does not control or endorse the content, messages or information found in any Communication Service and, therefore, FloresHR specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized FloresHR spokespersons, and their views do not necessarily reflect those of FloresHR.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.

5. Intellectual Property Rights

Our Content

All content, features, and functionality of the Service are owned by FloresHR and are protected by copyright, trademark, and other intellectual property laws.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for personal or business purposes in accordance with these Terms.

6. Privacy and Data Protection

Your privacy and data security are fundamental to our Service. Our collection, use, and protection of personal information is governed by our Privacy Policy.

7. Service Level and Support

Service Availability

We cannot guarantee the Service will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Service, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Service at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Service during any downtime or discontinuance of the Service.

Customer Support

Support may be reached via:
Phone: 1.800.532.3327
Email: customerservice@flores247.com

8. Financial Transactions and Payment Terms

Payment Processing and Fees

All financial transactions are processed through secure, third-party payment processors

Transaction fees, if any, will be clearly disclosed before completion

All fees are stated in United States Dollars and are non-refundable unless otherwise specified

Failed payments may result in service suspension

Transaction Disputes and Chargebacks

You agree to contact us directly before initiating any chargeback or payment dispute

Unauthorized chargebacks may result in account suspension and collection efforts

We will investigate transaction disputes in good faith and provide documentation as needed

9. Error Reporting and Resolution

User Responsibility for Error Reports

You are responsible for promptly reviewing all data, transactions, and account activity

You must report any errors, discrepancies, or unauthorized activity immediately to our Customer Service team

You should maintain records of your account activity to facilitate error resolution

Our Error Investigation Process

We will investigate all properly reported errors in good faith

We may request additional documentation or information from you during investigation

Error Resolution

If we determine an error occurred due to our system malfunction, we will correct it promptly

Corrections may include reversing transactions, adjusting account balances, or restoring data

We are not responsible for errors caused by user input mistakes or misuse of the Service

Resolution of errors does not constitute admission of liability beyond the specific correction made

10. Our Right to Correct

System and Data Corrections

We reserve the right to:

Correct any errors in data, transactions, product descriptions, or service functionality

Fix technical bugs, security vulnerabilities, or system malfunctions

Update or correct inaccurate user data when we become aware of obvious errors

Reverse transactions that resulted from system errors or technical malfunctions

Suspend or modify Service features that are causing errors or security risks

Account and Transaction Corrections

We may correct account information, balances, transaction records, or billing errors

Corrections may be made with or without prior notice, depending on the severity and nature of the error

Disputed corrections can be appealed through our Customer Service team

11. Disclaimers

Service Disclaimers

The Service is provided “as is” without warranties of any kind, express or implied

We do not guarantee the Service will be uninterrupted, secure, or error-free

We are not responsible for user-generated content or third-party integrations

We do not warrant that the Service will meet your specific business requirements

Any advice or information obtained through the Service does not create warranties not expressly stated herein

Financial Transaction Disclaimers

We are not responsible for errors in financial data input by users

Users are responsible for verifying all financial transactions and data accuracy

We do not provide financial, tax, or investment advice through the Service

Liability Disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SERVICE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. FLORESHR AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES TO THE SERVICE AT ANY TIME. ADVICE RECEIVED VIA THE SERVICE SHOULD NOT BE RELIED UPON FOR PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS AND YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL FOR SPECIFIC ADVICE TAILORED TO YOUR SITUATION.

FLORESHR AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED IN THE SERVICE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. FLORESHR AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FLORESHR AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SERVICE, WITH THE DELAY OR INABILITY TO USE THE SERVICE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SERVICE, OR OTHERWISE ARISING OUT OF THE USE OF THE SERVICE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF SERVICE OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE.

12. Indemnification

You agree to indemnify, defend, and hold harmless FloresHR its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising from:

Your use of the Service

Your violation of these Terms

Your violation of any rights of another party

Your breach of any data protection or privacy laws

Any financial transactions you conduct through the Service

13. Compliance and Legal Requirements

Regulatory Compliance

You agree to comply with all applicable US federal and state laws and regulations in your use of the Service

You are responsible for compliance with financial regulations applicable to your business within the United States

You will not use the Service for any illegal activities or money laundering

You acknowledge that this Service is subject to US jurisdiction and regulatory oversight

Audit Rights

We reserve the right to audit your use of the Service to ensure compliance with these Terms, with reasonable notice and during business hours.

14. Dispute Resolution

Governing Law

To the maximum extent permitted by law, this agreement is governed by the laws of the State of North Carolina, USA and you hereby consent to the exclusive jurisdiction and venue of courts in Mecklenberg County, North Carolina, USA in all disputes arising out of or relating to the use of the Service. Use of the Service is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

Dispute Resolution Process

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms of Use (each a “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved through binding arbitration within the United States.

Exceptions To Informal Negotiations And Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

15. Termination

These Terms of Use shall remain in full force and effect while you use the Service.

WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

16. Contact Information

If you have questions about these Terms, please contact us at: privacy@flores247.com