FloresHR | Your Partner in Compliance, Benefits, and Service

Customer Support

Common participant questions

Need more info? Check out our complete list of participant FAQs →

Log into your FloresHR portal or use the mobile app to view balances, track claims, and manage your account settings.

For FSA and HSA, eligible expenses include medical, dental, vision, prescriptions, and approved over-the-counter items. Refer to our Eligible Items page, IRS Publication 502, or your plan’s Summary Plan Description for details. HRA plan designs and eligible expenses vary, so please refer to your specific plan documents to learn more. For Dependent Care FSA, eligible expenses include care provided for eligible dependents while you and your spouse (if married) work, look for work, or attend school full-time.

For most benefits and services, you will need an itemized receipt or Explanation of Benefits showing date of service, service description, patient name, and out-of-pocket cost. For Dependent Care FSA, you will need an itemized receipt from the provider that includes the provider’s name and Tax ID, dates of service, description of service, dependent name, and the amount owed.

Most claims are reviewed within a few business days. If your request is approved and funds are available, your reimbursement will be issued shortly after.

By default, reimbursements are mailed as a check to your home address. To receive your funds faster, you can set up direct deposit by logging in to your FloresHR participant account. You can also check the status of your reimbursement there anytime.

Common employer questions

Need more info? Check out our complete list of employer FAQs →

Flores offers FSA, HSA, HRA, COBRA, FMLA, Direct Billing, Tuition Assistance, and compliance services like Form 5500 filing preparation and POP docs.

Standard fees—such as participant administration and nondiscrimination testing—are included in your monthly administrative invoice. Optional services, like 5500 filing or COBRA open enrollment support, may be added to your invoice if selected.

Our goal is to provide a remarkable benefit experience that will leave you feeling well-served. Flores clients are assigned account managers at no additional charge. Account managers are supported by a team of customer service representatives to ensure prompt response times to inquiries.

You can upload data through our administrator portal or submit standardized file feeds via your HRIS after file testing.

You can submit changes through the Employer Portal or via an established file feed. Some changes may require support ticket review.

Common broker questions

Need more info? Check out our complete list of broker FAQs →

Submit a request via our inquiry form or reach out directly to your Flores Business Development Director for proposal support.

Flores supports a range of benefit administration solutions including pre-tax spending accounts (FSA, HSA, HRA, Commuter Benefits, Student Loan Repayment, Tuition Reimbursement), COBRA and Direct Billing, FMLA, Lifestyle Spending Accounts, and compliance services (Form 5500 preparation, Wrap document preparation, POP). Submit a request via our inquiry form to learn more.

You may use the Contact Form below to request the change, or reach out directly to the client’s Flores account manager.

In the contact form below, choose “I need to assist one of my clients” to submit your request.

You can reach out directly to your client’s Flores implementation account manager, or use the contact form below and choose “Check status of onboarding or implementation for a new client.”

Contact Us

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I’m a ParticipantI use benefits for myself or my family

I’m an EmployerI manage benefits for my company

I’m a BrokerI help clients manage their benefit plans

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